Terms of Service

Welcome to Jagdish Meals. These Terms of Service ("Terms") govern your use of the Jagdish Meals mobile application and website (the "Service"), operated by Jay Sutariya ("we," "us," "our") in Vadodara, Gujarat, India. By creating an account, placing an order, or using the Service in any way, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. The Service

Jagdish Meals provides a tiffin (Indian meal) and snack subscription service. Through the Service, you can:

• Browse our menu and schedule meal deliveries on specific dates.
• Top up a digital wallet with funds via Stripe (our payment processor).
• Place orders that are paid for from your wallet balance.
• View your order and transaction history.
• Manage your account, delivery address, and contact information.

The Service currently delivers within Vadodara, Gujarat. Delivery zones are determined by zipcode and may change at our discretion.

2. Eligibility

To use the Service, you must:

• Be at least 18 years old, or use the Service under the supervision of a parent or legal guardian.
• Provide accurate, current, and complete information when you create your account.
• Have legal capacity to enter into these Terms in your jurisdiction.

3. Your account

3.1 Account creation

You create an account by signing in with Google. By signing in, you authorize us to receive your name and email address from Google. You must complete your profile (phone number, delivery address, and zipcode) before you can place an order.

3.2 Account security

You are responsible for safeguarding access to your Google account and your device. You agree to notify us immediately of any unauthorized access. We are not liable for any loss arising from unauthorized use of your account if you fail to maintain reasonable account security.

3.3 One account per person

You may maintain only one account. We may suspend or terminate duplicate accounts.

4. Wallet

4.1 Top-up

You can add funds to your wallet via the in-app payment flow, processed by Stripe. Top-ups are charged in U.S. Dollars (USD) and converted to your local currency by your card-issuing bank, which may apply foreign-transaction fees outside our control.

4.2 Wallet balance

Your wallet balance is a stored-value record maintained by us, not a bank deposit. It accrues no interest and is not insured by any deposit-protection scheme.

4.3 Deductions

Wallet balance is automatically deducted at the time you confirm an order. Each transaction is recorded in your transaction history.

4.4 Wallet refunds

• Top-up refund: If you wish to refund an unused wallet top-up, contact us within 7 days of the top-up date. We will refund the unused amount to your original payment method via Stripe. Stripe processing fees are non-refundable.
• Order refund: If we cancel your order (for example, due to ingredient unavailability or delivery failure on our part), the order amount is refunded to your wallet within 24 hours.
• Quality complaints: If you receive food that is unsatisfactory, contact us within 4 hours of delivery with details. We will investigate and may issue a partial or full refund to your wallet at our discretion.

5. Orders and delivery

5.1 Order placement

Orders are placed by selecting a meal date on the schedule. An order is confirmed when your wallet has been successfully debited and you receive an in-app confirmation. Until that confirmation, no contract is formed.

5.2 Cancellation

• You may cancel an order up to 24 hours before the scheduled delivery date for a full refund to your wallet.
• Cancellations within 24 hours of delivery are not eligible for refund, as preparation has begun.

5.3 Delivery

We deliver within standard time windows announced in the app. Delivery times are estimates and may vary due to weather, traffic, or operational issues. We will make reasonable efforts to notify you of delays exceeding 60 minutes.

You are responsible for providing an accurate delivery address and being available to receive the delivery. If you are not available, we will leave the tiffin at the address you provided. We are not liable for losses after delivery to the address on file.

5.4 Service zone

We currently serve delivery zipcodes within Vadodara, Gujarat. The list of supported zipcodes is shown in the app and may be updated at our discretion. Orders cannot be placed for addresses outside the service zone.

6. Payment terms

All payments are processed by Stripe. By topping up your wallet, you authorize us (via Stripe) to charge your selected payment method for the top-up amount. You represent that you are the authorized user of the payment method.

We may use your saved Stripe card for future top-ups initiated by you (you select the saved card during top-up). We do not charge your card without your explicit in-app action.

7. Acceptable use

When using the Service, you agree NOT to:

• Use the Service for any unlawful purpose or in violation of any law.
• Attempt to gain unauthorized access to our systems, other users' accounts, or any data not belonging to you.
• Reverse engineer, decompile, or attempt to extract source code from the app.
• Use automated tools (bots, scrapers) to access the Service.
• Submit false or misleading order information.
• Use stolen or unauthorized payment methods.
• Resell our food products commercially without our written consent.
• Harass, threaten, or abuse our delivery personnel or staff.

We reserve the right to suspend or terminate accounts engaged in any prohibited conduct.

8. Intellectual property

All content in the Service — including the Jagdish Meals name and logo, menu descriptions, photographs, app design, and source code — is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works without our prior written consent.

You retain ownership of any content you submit (such as profile information). By submitting content, you grant us a worldwide, royalty-free license to use that content as needed to operate the Service.

9. Service availability and changes

We aim to keep the Service running smoothly but make no guarantee of uninterrupted availability. We may suspend the Service for maintenance, updates, or for any other reason at any time. We may also modify, add, or remove features at any time.

If we discontinue the Service entirely, we will give you reasonable advance notice and refund any unused wallet balance.

10. Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Service will be uninterrupted, error-free, or secure.
• Warranties that the food will meet your specific dietary needs (please review allergen information; we are not liable for undisclosed allergies).

Allergen notice: Our kitchen handles wheat, dairy, nuts, and other common allergens. We cannot guarantee any meal is free of cross-contamination. If you have severe allergies, please contact us before ordering.

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to the Service is limited to the greater of:

• The amount you paid us in the 90 days before the event giving rise to the claim, OR
• INR 5,000.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms, your misuse of the Service, or your violation of any third-party rights.

13. Termination

You may stop using the Service and delete your account at any time by contacting us at the email below. We may suspend or terminate your account at our discretion if you violate these Terms or engage in conduct that harms us, our other users, or third parties.

Upon termination, we will refund any unused wallet balance to your original payment method, less any outstanding obligations to us.

14. Governing law and jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Vadodara, Gujarat, India.

15. Dispute resolution

Before initiating any formal dispute, you agree to first contact us at the email below and try in good faith to resolve the matter. If we cannot resolve the issue within 30 days, either party may pursue the matter in the courts identified in Section 14.

16. Changes to these Terms

We may revise these Terms from time to time. When we do, we will update the "Last updated" date at the top. For material changes, we will notify you in the app or by email at least 7 days before the change takes effect. Your continued use of the Service after the change constitutes your acceptance of the updated Terms.

17. Miscellaneous

• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
• No waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Entire agreement: These Terms (together with our Privacy Policy) constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
• Assignment: You may not assign these Terms without our written consent. We may assign these Terms at any time.

18. Contact us